La Máxima Drag Show & Bar LGBT

The stay at this listing was completed successfully, and there were no complaints from the guests.

While I gave La Máxima high stars for most aspects, for the first time that I can recall, I must write a bad review. Booking, arrival, check-in, description and location were all fine and as expected. The problem started on the morning of check-out and seemed to be related to an incompetent employee. This young man who seemed to be in charge on the morning of check-out, created a terrible experience and if he remains employed, I will not recommend staying there. All of our correspondence from MisterB&B stated check-out at 13:00hrs. We started the migration to our next location at 12:00 hours and informed him in Spanish accordingly. He muttered (as he wouldn't speak in full sentences to anyone that we noticed), that normal check-out was at 12. We advised him of our booking confirmation and of the 13:00hr check out. He did not respond but again muttered something. When we returned for the last of our bags at 12:55hrs, the cleaning staff had moved our luggage into storage and on arrival, the staff asked us not to enter the room, even though our valuables were locked in the safe. We immediately told them we had a 13:00hr check-out and would indeed be collecting our valuables. I felt bad for the cleaning staff as their apparent male supervisor hid in the background and left them to deal with very upset customers. The cleaning staff understood and stepped out of the way while we retrieved our valuables from the safe. We told them and him, they had no right to touch our personal belongings. They retrieved them from the locked storage and we went along our way. That young man was incompetent, did not have the people skills required for working in the service industry and was totally wrong if he did indeed direct the staff to touch our personal belongings prior to legal check-out. If he did not direct the staff to touch our belongings, then they themselves were wrong to do so. We were very upset and discouraged at such a move. I believe this to be my first negative review ever of accommodations as I have a great understanding that "stuff happens", and usually role with the flow, but this young man's attitude and incompetence was too much to forget.

Great place!